FREQUENTLY ASKED QUESTIONS

WHAT ARE THE PAYMENT OPTIONS?

Simply use the shopping cart, once you have finalized your order and submitted it and follow the prompts. We accept the following ways of payment

Credit Card

PayPal

After Pay

All orders are shipped 48 to 72 hours after purchase is made

Please Note: we are unable to ship to PO Boxes we do need a full address

WHAT IS YOUR RETURN POLICY?

Returns must be done within 7 days - please contact us regarding a return
We endeavour to describe & represent our products accurately, please choose carefully as we cannot return items because of change of mind or wrong decisions - please contact us regarding an item
If you wish to return a product due to a fault please contact us, you will need the copy of your receipt - a replacement will be sent once the original item is return with receipt & once we have checked the item
We do check all items once they are shipped to make sure they are of our standard

HOW DO I TRACK MY ORDER?

Once your order is packed & sent, we will advise via email of the postage details including the tracking number

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once your order has left it generally will take 7 - 10 days to arrive, this will depend on its final destination, if you are regional it will take longer
If you need your item by a certain time frame please send us a message prior to purchasing as shipping cost will be different to our standard shipping

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

We do make sure we pack all our handmade decorations and gifts carefully to ensure that they arrive to you in one piece, accidents can happen - please refer to our privacy policy
Please read of T&C's for the items that arrive damaged

WHAT ARE YOUR DELIVERY OPTIONS?

We use Australia Post within Australia and postage is calculated on weight
Free local pick up at check out or Free local delivery (Gold Coast Area) on orders over $20.00